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Top page > Other Information > Troubleshooting > Wireless Connectivity
Wireless Connectivity
Reader Store
Reader Store provides comprehensive support information. For Reader Store support, press the (Home) menu tap the [Reader Store] application press the (Menu) button tap [Help and Support].
- The Wi-Fi network connection may have been interrupted. Make sure that Wi-Fi is turned on and set up correctly, check the signal strength of the access point and try again. See Details.
- After the Sony Reader restarts, and the Reader displays an update complete message, the installation of the Sony Reader (PRS-600) Update is complete. Possible Errors During the Update Process ERROR: Please first quit eBook Library and try again. Is displayed.
- Mobile, Accessories & Smart Devices › Mobile, Accessories & Smart Devices All Mobile, Tablets & Smart Devices products › Smartphones; Accessories; View All.
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Cannot find the purchased books or periodicals.
- Books are downloaded to the [Books] application, and newspapers/magazines are downloaded to the [Periodicals] application. Tap on the status bar to open the notification window, and check under [Notification] to check your downloaded items. See Details.
- If the download of an item failed, press the (Home) button tap [Purchased Content] to go to [My Account] at Reader Store and re-download it.
Wi-Fi connection
- The network feature could not be turned on because the remaining battery power is too low. Charge the Reader for a few minutes, and then try again.
- Make sure that Wi-Fi is turned on and check the signal strength of the access point.
![Sony Reader For Mac Problems Sony Reader For Mac Problems](/uploads/1/2/6/4/126434308/933072268.jpg)
- Scan the available access points in the vicinity and select a new one.
- Make sure that the security method (WEP/WPA), the static IP address and the proxy settings are correct.
- The access point is using an unsupported security method or encryption key.
- Public Wi-Fi networks may require a user ID and password. In this case, you must enter a correct user ID and password to establish a network connection.
- The access point has the MAC address filter enabled. To check the MAC address, press the (Home) button tap [Settings] [About] [Device Information]. Make sure that this MAC address is accepted by the access point.
- The Wi-Fi network settings of the access point are not correct. Adjust the settings as described in the manuals that came with the access point and in any information provided by the network administrator.
- The Reader is too far from the access point. Move the Reader closer to the access point and scan again.
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- Obstacles such as walls, metal or concrete between the Reader and an access point may adversely affect the connection. Try moving the Reader to a different location and scan again.
- There is other equipment nearby using the 2.4 GHz frequency band (such as a cordless phone, a microwave oven, or Bluetooth computer equipment). Move the equipment away or turn it off.
- The Wi-Fi network service is temporarily not available or degraded. Check with the network administrator for the status.
Cannot find the access point in the Wi-Fi networks list.
- The access point you want to use is set to not broadcast its SSID to users. In this case, the access point may not be shown on the Wi-Fi network list. Tap [Add Wi-Fi Network] and enter the SSID manually. See Details.
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Browser
- The Wi-Fi network connection may have been interrupted. Make sure that Wi-Fi is turned on and set up correctly, check the signal strength of the access point, and then refresh the Web page.
- Due to the vast range of standards and technologies used to design Web pages, it is not possible to guarantee that all pages will be displayed correctly.
Cannot change the font size.
- The font size does not change if it is specified by the Web page. You can use the zoom feature to enlarge the page display.
Sony announced in early February that Reader Store in the US and Canada would close on March 20, 2014, and transfer customers to Kobo. Accordingly, Reader Store is now closed.
As of late March, you can buy eBooks from the Kobo Store directly from your Reader desktop software application. Beginning in mid-June*, you’ll also be able to shop on kobo.com directly from specific** Wi-Fi Readers from Sony. And with the free Kobo reading app, you can continue to download, store and read your eBooks on your Sony device, or any Kobo eReader or tablet.
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We’re glad to have you in the Kobo reading community!
To browse the Kobo Store, click here. Have questions or need help? Click here to contact Kobo Customer Care.
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*Originally scheduled for late May.
**Sony Readers PRS-T1, PRS-T2, and PRS-T3.
**Sony Readers PRS-T1, PRS-T2, and PRS-T3.
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- When will my eBooks from Reader Store transfer over to my Kobo library?By now, Sony or Kobo has sent you an email with instructions on how to transfer your library to Kobo. You can now create a new Kobo account (or sign in with an existing one) using the link included in the email. If you haven’t yet received this email, please check your junk mail folder.Bottom line If you really need the top speeds afforded by UHS-II cards and devices that read them, we recommend the SanDisk Extreme Pro UHS-II USB-C Reader. We used the Image Capture utility to facilitate the transfer of photos, and copied the video files using the Finder. All of the testing was done on a 2016 MacBook Pro with TouchBar equipped with a 2.7GHz Intel Core i7 processor, 16GB of RAM, and a 1TB SSD. Sd card reader for mac book pro 2015.Because this link is associated with your Reader Store account, your eBooks will automatically transfer to your Kobo library. Be sure not to share this link with anyone else!
- Are all of my eBooks from Reader Store going to transfer to my Kobo library?Most of the Reader Store catalogue is available in the Kobo Store, so there are very few eBooks that won’t transfer to your Kobo library. For those that don’t, you can re-download them directly from your Reader Store account before April 30, 2014 by following the instructions here.
- Will my magazines continue showing up in my Kobo account?Reader Store magazine subscriptions are not included in the library transfer. You can see Kobo’s selection of magazines here.
- Can I continue using Sony's Reader and apps to buy eBooks?In mid-June, you’ll have access to the millions of titles in the Kobo Store right on your Wi-Fi Reader (PRS-T1, PRS-T2, and PRS-T3) from Sony and Sony’s Reader for PC/Mac software. Until then, you can purchase new titles at kobo.com and then sync your Reader to see the eBooks in your library.Please note that Reader PRS-900 and PR-950 will not have direct access to the Kobo Store.
- I have a Reader Store gift certificate/pre-paid gift card/coupon. Will Kobo honour it?The credit balance in your Reader Store account will automatically appear in your Kobo account when you transfer. Reader Store coupons will not apply to purchases in the Kobo Store.*Please note: In order for your credit balance to transfer, you must click on your personalized link and transfer your library to Kobo before May 31, 2014.
- Will my Wishlist transfer over?Unfortunately, Reader Store Wishlists will not appear in your Kobo account.
- Will I receive my pre-order from Sony in my Kobo account?No pre-orders made in Reader Store will appear in your Kobo library. You’ll be able to put in new pre-orders at Kobo.com from now on.
- Can I keep using my Reader from Sony to read eBooks, or will I need to get a Kobo eReader?You can continue using your Reader to enjoy your favourite reads, and soon, you’ll have access to 5 million eBooks in the Kobo Store.
- Can I continue using the Sony’s Reader app to read, or do I need to download the Kobo app?For the best Kobo reading and shopping experience, you can download one of our mobile apps here after you transfer to Kobo. If you like to read on your PC or Mac, you can continue to do so with Sony’s Reader for PC/Mac software or use the Kobo Desktop App for Mac or PC.
- My Reader uses 3G to connect to Reader Store - will I still be able to use 3G to connect to Kobo?The 3G connection to Reader Store on your PRS-900 or PRS-950 will be discontinued in late April. Sony’s Reader for PC/Mac software now features the Kobo Store. You can use this software to transfer new titles via USB to your Reader from Sony.
- Will I still be able to see the notes and highlights I’ve made in my eBooks from Sony?No, existing notes and highlights will not appear after the transfer; however, you can always make new notes and highlights in the Kobo reading experience.
- What will happen to my collections in Reader Store?Collections in Reader Store will not be available in the Kobo reading experience.
- Can I use my existing Kobo account if I use Facebook to sign in?If you have an existing Kobo account that’s linked to your Facebook profile, you’ll have to create a new Kobo account just for the Reader Store transfer. After you’ve transferred your library, you can then merge your new account and your existing one using the instructions found here.
- What do I need to know about currency conversion?If your Sony account has any credit associated with it when you transfer to Kobo, we’ll transfer that credit too. If necessary we’ll convert your credit to the right currency for your location, so that you can use it in the Kobo Store.